The RhinoVac warranty
Thanks to the reliability of our products, we can offer you a lifetime manufacturer's warranty on the tank and body, 10 years on motors and electrical components depending on the model, and 3 years on our accessories!
If you're already the proud owner of a RhinoVac central vacuum cleaner, it is essential to register your appliance using our form.
What our warranties cover*
Parts
The motors and electrical components of your central vacuum are warranted for 10 years, depending on the model.
Service centers
To maintain your warranty, service must be performed exclusively by an Trovac Service Centers (TSC) using genuine RhinoVac or Trovac parts.
Replacement and repair
The authorized service center will repair or replace the defective part(s) free of charge for a period of 3 years, depending on the model.
How do you honour your warranty?
We understand how annoying it can be when your central vacuum cleaner runs into trouble. That's why we put a network of RhinoVac specialists at your disposal. Our Trovac Service Centers (TSC) are specially trained to diagnose and solve any problems that may arise with your RhinoVac central vacuum.
Maintenance and repairs are carried out in the workshop of the Trovac Service Centers (TSC). Some of our experts offer the option of an in-home service call for a fee. If the unit is still under warranty, please bring your proof of purchase with you.
Find your nearest Trovac Service Centers (TSC) for all your central vacuum maintenance and repair needs!
Our warranties, your peace of mind
*Domestic use only, see pdf for more information about our warranties.Central vacuum
Free from defects in materials and workmanship for as long as you are the original owner of your of your appliance, and as long as it remains in its original place of installation. This warranty applies to the body and tank of the unit and is not transferable.
Motors and electrical components are 100% warranted* for 10 years, depending on the model, from the moment you purchase your central vacuum.
Attachments
Our RhinoVac brand accessories come with a 3-year warranty.
Enjoy RhinoVac excellence!
Electrical powerhead warranty 1-10 years depending on manufacturer's warranty.
If an accessory proves to be defective due to a manufacturing defect, it will be repaired or replaced under the terms of the warranty.
What's not covered
Our warranty does not cover normal wear and tear on components such as filters, damage due (in RhinoVac opinion) to misuse (e.g. plaster dust, water, etc.), commercial use, lack of proper maintenance, improper installation, negligence, natural disasters, claims and accidents.
There is no warranty for consumable items such as lights, belts, brush rollers, carbon brushes (motors), disposable bags and filters.
Also, in-home maintenance service is not covered. Transportation and travel costs are not covered by the warranty. Dealers may charge for in-home service if available.